Our quality commitments

The Inspire Metz Agency - Tourist Office commits to responding to your requests and helping you to discover the riches of the Metz Métropole destination.

Destination d’Excellence

Created in 2024, the Destination d'Excellence label is the only government label awarded to tourism professionals committed to offering an exemplary quality of experience to their visitors, while strengthening the eco-responsibility of their service offering. Rolled out across the entire tourism sector, it replaced the ‘Qualité Tourisme’ label in May 2024.

Quality, eco-responsibility, inclusivity and professionalism are at the heart of the values promoted by the label.

Our Qualité Clients (Customer Quality) commitments

  • Advice from reception staff to make your trip successful
  • Supporting documents in several languages, FR, D, GB, ESP, NL...
  • All the news on the Office's website www.tourisme-metz.com
  • Guided tours all year round and cycling tours to discover the city
  • Taking into account your specific needs, with the “Tourism and Disability” label for the 4 types of disability

We’re also pleased to involve you in our continuous improvement process. Don’t hesitate to respond to our customer satisfaction surveys and offer your suggestions