Our quality commitments

The Inspire Metz Agency - Tourist Office commits to responding to your requests and helping you to discover the riches of the Metz Métropole destination.

This certification proves conformity to the NF X 50-730 standard and to the NF 237 certification rules. It guarantees that the welcome, information, promotion/communication, publication/marketing, shop, events creation and management services, as well as evaluation and improvement of service quality, are regularly inspected by ANFOR Certification – 11, Rue Francis de Préssensé – 93571 LA PLAINE SAINT DENIS Cedex – France

www.marque-nf.com

• Advice from reception staff to make your trip successful
• Supporting documents in several languages, FR, D, GB, ESP, NL...
• All the news on the Office's website www.tourisme-metz.com
• Guided tours all year round and cycling tours to discover the city.
• Taking into account your specific needs, with the “Tourism and Disability” label for the 4 types of disability.

We’re also pleased to involve you in our continuous improvement process. Don’t hesitate to respond to our customer satisfaction surveys and offer your suggestions 

• Respond to our survey
• Your suggestions : tourisme@inspire-metz.com
  

Learn more about the NF label