Our quality commitments

The Inspire Metz Agency - Tourist Office commits to responding to your requests and helping you to discover the riches of the Metz Métropole destination.

NF Service certified Tourist Office

This certification proves conformity to the NF X 50-730 standard and to the NF 237 certification rules. It guarantees that the welcome, information, promotion/communication, publication/marketing, shop, events creation and management services, as well as evaluation and improvement of service quality, are regularly inspected by ANFOR Certification – 11, Rue Francis de Préssensé – 93571 LA PLAINE SAINT DENIS Cedex – France


Our Qualité Clients (Customer Quality) commitments

  • Advice from reception staff to make your trip successful
  • Supporting documents in several languages, FR, D, GB, ESP, NL...
  • All the news on the Office's website www.tourisme-metz.com
  • Guided tours all year round and cycling tours to discover the city.
  • Taking into account your specific needs, with the “Tourism and Disability” label for the 4 types of disability.

We’re also pleased to involve you in our continuous improvement process. Don’t hesitate to respond to our customer satisfaction surveys and offer your suggestions 

Learn more about the NF label