Our quality commitments

The Inspire Metz Agency - Tourist Office commits to responding to your requests and helping you to discover the riches of the Metz Métropole destination.

Qualité Tourisme™

Created in 2003, the Qualité Tourisme™ mark is awarded to tourism professionals for the quality of their reception and services.

By adhering to the mark, professionals must respect national quality commitments, in particular in the following areas: information and communication, personalised welcome, staff competence, comfort, cleanliness and maintenance of the premises, enhancement of local resources, customer opinions taken into account.


Our Qualité Clients (Customer Quality) commitments

  • Advice from reception staff to make your trip successful
  • Supporting documents in several languages, FR, D, GB, ESP, NL...
  • All the news on the Office's website www.tourisme-metz.com
  • Guided tours all year round and cycling tours to discover the city
  • Taking into account your specific needs, with the “Tourism and Disability” label for the 4 types of disability

We’re also pleased to involve you in our continuous improvement process. Don’t hesitate to respond to our customer satisfaction surveys and offer your suggestions